General Manager / Service Head

Company: Veer Mahindra
Position: General Manager – Service (Service Head)
Location: Kannur & Kasaragod, Kerala
Department: After Sales Service
Reporting To: CEO
Direct Reports: Service Managers, Body Shop Managers, Workshop Managers, CRM Manager, Parts Manager, Warranty Manager, Customer Care Team, Technical Trainers

Position Overview

Veer Mahindra is seeking a dynamic, visionary, and performance-driven General Manager – Service to lead and transform the entire after-sales business across Kannur and Kasaragod. The role carries complete responsibility for Personal Vehicles (PV), Commercial Vehicles (CV), Mahindra Electric Vehicles (MEV), and the Born Electric (BE) portfolio, ensuring world-class customer satisfaction, operational excellence, technical capability, profitability, and business growth.

The ideal candidate will possess exceptional leadership, solid commercial acumen, deep technical understanding, and a passion for building high-performing teams while delivering an unmatched ownership experience.

Key Responsibilities





Strategic Leadership
- Develop and execute the annual Service Business Plan aligned with dealership and Mahindra objectives.
- Lead all service operations across multiple workshops and satellite facilities.
- Drive sustainable growth in revenue, profitability, productivity, and customer retention.
- Establish Veer Mahindra as the benchmark for after-sales service in North Kerala.
- Prepare and present monthly operational reviews to the CEO and senior leadership.

Operational Excellence
- Ensure smooth operations across:
- Personal Vehicle Workshops
- Commercial Vehicle Workshops
- Body & Paint Facilities
- Quick Service
- Mobile Service
- Roadside Assistance
- Express Service
- EV & Born Electric Service Bays
- Maintain workshop productivity, efficiency, and quality standards.
- Ensure adherence to Mahindra SOPs and dealership processes.
- Optimize manpower utilization, bay loading, and workshop throughput

📌 General Manager Service (Kannur)
🏢 Veer Mahindra
📍 Kannur