We are looking for Desktop Support L2 for Saket Delhi.
If Interested, Kindly share your updated resume on
[email protected] asap.
Job Description :-
Position:- Desktop Support L2
Qualification:- Technical Graduate only
Experience:- 2+ Years
Location:- Saket, Delhi
Notice Period:- Early Joiners Preffered
Working Days & Shift:- 6 days Working & General Shift
End-User Support: Respond promptly to IT-related incidents and service requests from employees across all company locations. This includes troubleshooting hardware, peripherals, AV equipment, OS, software, and applications.
Asset Management: Maintain accurate inventory records within the Asset Management tool, ensuring data is up-to-date and following established processes.
VIP Support: Provide exceptional support for high-priority or VIP users, aiming for high customer satisfaction.
Incident Logging & Communication: Log all incidents and requests in the ITSM tool, and keep users informed about the status, outages, or updates.
Escalation & Follow-up:
Escalate unresolved issues to Level 2 support or OEM/partners, and actively follow up for resolution.
Support for Projects & Infrastructure: Assist L2 teams or support partners with recent projects or troubleshooting existing infrastructure.
Policy & Standards Compliance: Follow Apraava Energys IT policies, standards, and guidelines, along with HR, HSSE, and other organizational policies.
Security Compliance: Ensuring systems are secure and adhering to the companys security policies is another key responsibility. They may have to install antivirus software, monitor for breaches, and educate users on safe practices.
Communication & Presentation: excellent communication and presentation skills to effectively interact with users, troubleshoot issues, and collaborate with other teams. This includes being able to clearly explain technical information to non-technical users, actively listen to user concerns, and present solutions in a concise and und
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