Job Title: GSI - Technical Account Manager (TAM)

Experience:
5 to 8 years

Role Summary

We are seeking an
GSI-Technical Account Manager for Saner Products
who will work closely with our Global System Integrator (GSI) partners to enable, co-deliver, and support the successful implementation of the
Saner Platform
, responsible for onboarding and deploying Saner solutions across diverse customer environments. The candidate will collaborate closely with customers, and internal Engineering teams, Sales, Solution Architects, to ensure smooth deployment, accurate configuration, and seamless handover of the Saner platform. 

Core Responsibilities:

1. Enable GSI partners through technical training, workshops, certifications, playbooks, and implementation best practices.
2. Lead and co-deliver customer deployments, solution design, technical validations, POCs, and production rollouts.
3. Act as the primary technical advisor for customers and GSI partners throughout onboarding, implementation, and adoption.
4. Drive MBRs/QBRs by reviewing platform health, adoption metrics,



technical issues, product value, and roadmap alignment.
5. Collaborate with Engineering on complex production issues, root cause analysis (RCA), and product improvements.
6. Guide customers on vulnerability management, patch management, compliance best practices, and platform optimization.

Technical Expertise (Mandatory):

1. Strong experience supporting enterprise production environments with hands-on troubleshooting across infrastructure, applications, databases, networking, and cloud platforms.
2. Expertise in Windows Server, Linux Administration, and enterprise infrastructure.
3. Strong knowledge of Networking including OSI Model Understanding, IP Address(core concepts), DNS, DHCP, VPNs, Firewalls, Routing, SSL/TLS Certificates, and enterprise connectivity.
4. Experience with AWS, Azure, or GCP cloud infrastructure, deployments, and operational troubleshooting. [ Added Advantage ]
5. Hands-on scripti

📌 Technical Account Manager (Bangalore Metropolitan Area)
🏢 SecPod
📍 Bangalore Metropolitan Area