Who We Are Looking For
As a Support Specialist 1 - Chat & Email, you’ll be on the question-and-answer front lines, using your expert knowledge of our software to ensure our customers use WebPT’s product offerings to their full potential. That means learning WebPT products inside and out—and communicating your expertise in ways that cater to a variety of different learning styles. At WebPT, we like to hire the most talented team members, then give them the tools to do their jobs.
What You’ll Be Doing As A Part of Our Team
- Serve as the primary point of contact for all Members
- Provide exceptional customer service and maintain a CSAT score of 90 or above
- Answer inbound live chats and email as primary responsibility
- Respond to a variety of technical and non-technical inquiries as quickly and accurately as possible
- Stay in communication with each Member until you’ve resolved their issue while documenting the progress of the issue throughout
- Escalate issues to the next level of Support when appropriate
- Monitor and track support cases within Salesforce,



WebPT’s help desk and customer relationship management (CRM) system
- Maintain key performance goals such as response time, resolution rate, and quality assurance
- Provide feedback on, utilize, and contribute to the knowledgebase to facilitate quicker issue resolution
- Organize and prioritize caseload to meet SLAs and identify tickets in need of escalation
- Adhere to all confidentiality and compliance regulations, including HIPAA
- Reliable and punctual in reporting for work and taking designated breaks
What You Should Have to Qualify
- Two years of experience in a rapid-paced help center or customer service environment or combination of degree and experience
- Technical aptitude and proven ability to use web browser, web applications, and other forms of technology
- Critical thinking skills; this job requires the ability to troubleshoot a variety of issues
- Communicate effectively through written text
- Be

📌 Support Specialist I (Hyderabad)
🏢 WebPT India Private
📍 Hyderabad