Purpose of the position / Position Summary

The Senior Manager Country Manager IB is responsible for driving Tata Motors Passenger Vehicle (PV) and Electric Vehicle (EV) business across key international markets. This role carries end-to-end accountability for the market’s commercial success, including full P&L; ownership and overall business performance.

The incumbent will lead critical areas such as distributor relationship management, customer satisfaction enhancement (including repair turnaround time, field technical support, and complaint resolution), EV repair ecosystem readiness, and growth of the parts business.

With a strong focus on growth, profitability, and superior customer experience, the role ensures effective execution of commercial, and after-sales strategies aligned with the dynamics of International Business (IB) markets.

The position requires close coordination with internal cross-functional teams, including Customer Quality, Parts, and Warehouse operations—along with local distributors. The objective is to strengthen aftersales performance,



enhance brand perception, and deliver sustainable customer quality while ensuring business profitability.

Dimensions of the position

This role carries end-to-end commercial accountability for International Business, with a transparent mandate to drive customer care excellence and ensure sustainable profitability across markets.

The position owns revenue delivery for aftersales, while being responsible for improving turnaround time on quality concerns and ensuring parts availability. A key focus area includes market-specific business planning, robust forecasting, and demand alignment, executed in close coordination with central functions such as Parts, and Technical.

The role serves as the primary interface with distributor organizations, working closely with key stakeholders including the Head of Service, Parts Manager, Technical Manager, and Warranty Manager. It is responsible for driving alignment and execu

📌 Country Manager (Mumbai)
🏢 tata motors
📍 Mumbai