Here is a comprehensive and highly structured job description for an Operations Manager – E-commerce with a minimum of 7 years of experience. This draft is tailored to attract seasoned professionals who can seamlessly manage end-to-end e-commerce supply chains, logistics, platform operations, and team leadership.

Job Description: Operations Manager – E-commerce

Position: Operations Manager – E-commerce

Experience: Minimum 7+ years in E-commerce Operations (D2C and Marketplace)

Location: Mumbai, India *(or remote/hybrid as applicable)*

Reports To: Director of Operations / Chief Operating Officer
Job Purpose

We are seeking a highly analytical, process-driven, and hands-on Operations Manager – E-commerce with over 7 years of proven experience to oversee our end-to-end e-commerce fulfillment ecosystem. In this role, you will lead warehouse management, inventory control, last-mile logistics, customer experience, and vendor relationships. Your primary goal will be to streamline operational workflows, reduce order cycle times, minimize delivery costs,



and ensure a flawless post-purchase customer journey across our D2C website and major marketplaces (Amazon, Nykaa, Myntra, etc.).
Key Responsibilities1. Fulfillment & Logistics Management
- End-to-End Fulfillment: Oversee day-to-day warehouse operations, order processing, packaging, and dispatch.
- Carrier & 3PL Management: Negotiate SLA terms, pricing, and performance contracts with third-party logistics (3PL) providers, courier partners, and hyper-local delivery services.
- Performance Monitoring: Continuously monitor and improve core operational metrics:
- NDD/SDD (Next-Day / Same-Day Delivery percentage)
- RTO (Return to Origin) rates and mitigation strategies
- SLA Compliance across all sales channels

2. Inventory & Supply Chain Optimization
- Inventory Planning: Partner with the demand planning and procurement teams to prevent stockouts while optimizing working capital and minimizing dead stock.
- Multi-Channel S

📌 Operations Manager (Mumbai)
🏢 ADITI ESSENTIAL
📍 Mumbai