Key Accountabilities

1. End-to-End Operational Ownership

• Lead complete cargo lifecycle management — booking to discharge.

• Oversee vessel planning, cargo allocation, stowage compliance, and

turnaround performance.

• Ensure optimal utilization of fleet capacity and port infrastructure.

• Drive service reliability and schedule adherence across GCC ports.

2. Governance, Compliance & Risk Management

• Ensure strict adherence to maritime regulations, port authority norms,

customs requirements, and international shipping standards.

• Govern SOP adherence and internal control frameworks.

• Lead internal and external audits, compliance reviews, and risk mitigation

initiatives.

• Maintain system integrity across cargo management platforms (ERP, TOS,

Cargo Management Systems).

3. Financial & Cost Control Accountability

• Own operational P&L; components including port costs, demurrage,

detention, stevedoring, and vessel turnaround costs.

• Drive cost optimization initiatives while maintaining service standards.

• Monitor budget vs.



actual performance and implement corrective actions.

• Improve contribution margins through operational efficiency.

4. Performance & KPI Governa• Establish and monitor KPIs such as:

o Vessel Turnaround Time (TAT)

o Berth productivity

o Cargo damage/loss ratio

o Port cost per TEU/ton

o On-time sailing performance

o Drive continuous improvement programs.

5. Stakeholder & Vendor Leadership

• Manage relationships with port authorities, terminal operators, customs

officials, freight forwarders, and shipping agents across GCC.

• Oversee contracts and SLAs with service providers.

• Partner closely with Commercial, Finance, Safety, and Technical teams.

6. Digital & Systems Governance

• Ensure accuracy and integrity of cargo documentation and operational

systems.

• Drive digitalization initiatives and process automation.

• Lead system enhancements for planning, tracking, and financial control.

7. Team & Organizational

📌 Sr. Manager Cargo Operations (Thane)
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