About the Role
- As an Associate Implementation Lead Manager at Uber for Business, you will own the implementation process for the India market. Your team will work closely with Account Executives and clients to customize and drive implementation strategies for our Enterprise and Mid-Market accounts across India. They will execute the strategy from launch through the initial 90 days post-sale, with the goal of maximizing end-user adoption and usage.
- The team's product expertise makes them uniquely qualified to consult with customers, provide recommendations, and create a partnership experience focused on mutually beneficial initiatives that drive expansion. You will collaborate closely with sales leaders and cross-functional teams to ensure we are maximizing revenue opportunities for both recent and existing customers.
- This is a hybrid role based in India. The successful candidate may be based in Delhi, Mumbai, or Bengaluru, and will be expected to collaborate in person from the assigned Uber office 3 days per week.



We encourage employees to work from the office on additional days if they wish to do so.

What You'll Do
- Manage a team of Implementation Leads supporting Uber for Business customers across India.
- Collaborate closely with Sales Managers and Account Executives to manage launch expectations and track adoption and usage through the early customer lifecycle, specifically the first 90 days post-sale.
- Map the implementation process, identifying roadblocks and solutions to meet the needs of different Indian markets, customer segments, and account types.
- Create Salesforce reports to manage the implementation pipeline and provide insight metrics on how to drive performance.
- Develop and maintain playbooks and performance trackers to support team performance, consistency, and scalability.
- Work effectively with cross-functional teams such as Product, Engineering, Support, Sales Operations, and Regional Operations to resolve issues and implement solutions

📌 Associate Implementation Lead Manager, Uber for Business (Gurugram)
🏢 Uber
📍 Gurugram