About the Role

This is a senior, client-facing seat the person who owns a portfolio of accounts end-to-end and is the reason clients renew, expand, and refer to us.

Youll lead a pod of two Retention Marketing Specialists, run the client relationship across strategy and delivery, and be the bar-raiser for everything that goes out of door flows, copy, segmentation logic, dashboards, QBRs. Youll work directly with the founders on growing accounts, sharpening our craft, and shipping work that compounds for our clients quarter after quarter.

It’s a role for someone who’s already run lifecycle programs at scale, knows what “good” looks like in at least one major ESP, has held a client relationship through hard moments, and now wants the leverage of leading a team inside a rapid-moving consulting firm.

Key Responsibilities
- Own a portfolio of 6–8 client accounts end-to-end — strategy, roadmap, delivery quality, retention, growth, and renewal
- Lead, coach, and unblock a pod of two Retention Marketing Specialists; review their work, raise the bar,



and grow them into the next layer of leadership
- Run the client relationship: weekly syncs, monthly business reviews, quarterly strategy planning, and escalation handling — be the voice of for your clients
- Architect lifecycle programs across email, push, SMS, WhatsApp, and in-app — including onboarding, activation, engagement, win-back, and reactivation flows
- Own the QA layer — nothing ships under your name without passing your bar for strategy, copy, segmentation, deliverability, and measurement
- Translate client data into decisions: read cohort retention, flow-level revenue, engagement decay, and turn it into the next 30/60/90-day plan
- Partner with founders on account expansion — surface new scopes, write SOWs, and own commercial conversations with clients up to a defined threshold
- Be the in-house expert on your accounts’ ESPs (Customer.io, Braze, Klaviyo, Iterable, MoEngage, or CleverTap) and the connective tissue

📌 Senior Accounts Manager (Bengaluru)
🏢 Pylon Management Consulting
📍 Bengaluru