Role & responsibilities
- Exceptionally great English verbal and written communication
- Resolves customer query/complaints/problems by clarifying issues on social media.
- Understanding of social media platforms.
- Researching and exploring answers and alternative solutions to resolve the queries of customers.
- Escalating unresolved problems with the concerned teams to ensure the respective teams are aware of the issues.
- Should be able to manage customer and vendor queries without being biased.
- Adaptive and quick learner.
- Able to take follow ups and resolve queries and timely respond back to customers.
Preferred candidate profile
- Minimum 6-month customer service (inbound Exp.)
- Freshers with outstanding communication are also welcomed.
- Additional Regional Language would be great.
- Any Graduate can apply, given they have great English communication (written and verbal)