REMOTE

Client Partner

ARDEM Data Services Private Limited
UNIT No B-1/ 5th Floor 504 & 505 DLF MY PAD, Vibhuti Khand Gomti Nagar, Lucknow – 226010, India

Telephone:
(phone hidden)

Email:
[email protected]

Position:
Client Partner

Function:
Client Partnership / Commercial Organization

Location:
Remote (Work From Home)

Role Type:
Full time | Commercial Relationship & Expansion Role (Not Delivery Management)

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About Ardem
ARDEM Data Services is a Business Process Outsourcing (BPO) and data services company delivering managed operations support to clients across finance, healthcare, logistics, and other industries. As ARDEM scales into a larger, more mature managed operations organization, we are building the proactive account ownership model needed to protect and grow long-term client value.

THE OPPORTUNITY
We are hiring a Client Partner to serve as the commercial relationship owner for a portfolio of ARDEM clients.



This role replaces the traditional Account Manager model with a higher standard of proactive ownership; one focused on client health, account strategy, relationship depth, expansion readiness, and commercial risk visibility.

This is a commercial relationship and expansion role, not a delivery management role. Project Owners and Operations own day-to-day delivery performance; the Client Partner owns the health, strategy, and growth of the client relationship around that delivery.

What You’ll Own
- Commercial Relationship Ownership – own the client relationship map, stakeholder access, executive engagement, and overall commercial health of assigned accounts.
- Client Health & CSAT Visibility – maintain visibility into satisfaction, delivery perception, relationship quality, risks, retention concerns, and client confidence.
- Account Planning – maintain living account plans covering scope, stakeholders, risks, expansion hypotheses, value drivers, and next steps.
- Expansion Strategy – ide

📌 Client Partner (Kakori)
🏢 Ardem
📍 Kakori