About AiSensy

AiSensy is a WhatsApp-based Marketing & Engagement platform empowering 210,000+ businesses, including leading brands like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco, Wipro, Asian Paints, India Today Group, Skullcandy, Vivo, PhysicsWallah, and Cosco, to grow their revenues via WhatsApp.
- 800+ Crore WhatsApp messages exchanged yearly between businesses and users via AiSensy
- Trusted by top brands like Delhi Transport Corporation, Vivo, PhysicsWallah & more
- Businesses drive
25–80% of revenues using AiSensy
- Backed by Marsshot.vc, Bluelotus.vc & 50+ Angel Investors

The Opportunity
- Work with a dynamic, fast-growing team passionate about customer success.
- Gain hands-on experience in building and optimizing support systems and processes.
- Collaborate closely with founders and leaders, sharing insights and receiving direct feedback.
- Be part of a mission-driven startup shaping the future of WhatsApp-led engagement.

Responsibilities
- Customer Interaction:
Manage customer inquiries across phone, email, live chat, and social media.




- Product Assistance:
Provide accurate product/service information, handle complaints, process orders, and manage returns.
- Troubleshooting:
Resolve product-related issues promptly to ensure high customer satisfaction.
- Customer Records:
Maintain detailed, accurate records of all interactions in CRM/support tools.
- Product Knowledge:
Develop deep expertise in AiSensy’s platform to deliver effective solutions.
- Performance Goals:
Collaborate with the support team to achieve and exceed KPIs/SLAs.
- Feedback Analysis:
Collect and analyze customer feedback, working with product and tech teams to improve user experience.
- Process Improvement:
Contribute to the creation and refinement of support processes, tools, and workflows.

Qualifications
- 2–6 years
of experience in customer support or a related role (
B2B SaaS experience preferred
).
- Robust communication skills with a
customer-first

📌 Senior Customer Support Executive (Gurugram)
🏢 AiSensy
📍 Gurugram