Purpose

This role is responsible for the project to be delivered in line with the scope, schedule and cost.
Key Missions

Lead the Salesforce team responsible for delivery, support, enhancements, and continuous improvement of the Salesforce platform and integrated enterprise applications. Act as the primary interface between business stakeholders, Salesforce delivery teams, and external partners while managing project execution, team performance, and application roadmap initiatives.
KEY RESPONSIBILITIES
- Lead and manage the Salesforce team (Tech Lead and Developers)
- Define goals, priorities and ensure delivery excellence
- Manage project scope, timelines, risks, resources and budgets
- Lead requirements gathering, workshops and solution design
- Ensure alignment with business goals and best practices
- Manage stakeholders, vendors and cross-functional teams
- Oversee UAT, deployments, releases and change management
- Monitor SLA/KPIs and drive continuous improvement
- Provide Level 3 support and drive RCA and problem resolution
REQUIRED SKILLS




- Salesforce Platform: Sales Cloud, Service Cloud, Experience Cloud, Revenue Cloud Advanced, Pardot, Agentforce
- Functional Documentation (BRD, FRD, User Stories)
- Project People Management
- Stakeholder Vendor Management
- Agile / Scrum Methodology
- Enterprise Integrations Middleware Understanding
- Change Release Management
- Solid Communication Leadership Skills
NICE TO HAVE
- Salesforce Admin Certification
- Jira, Confluence
- SQL Data Analysis
- Manufacturing / Supply Chain Exposure
- Global Team Experience
KEY COMPETENCIES
- CRM Transformation
- Functional Solution Design
- Stakeholder Management
- People Management Coaching
- Project Delivery Management
- Change Management
- Business Process Optimization
- Communication Collaboration
EDUCATION
- B.E. / B.Tech / B.Sc CS, IT or related
- MBA (IT / Systems / Operations) Preferred

📌 Lead - Salesforce Business Analyst (Noida)
🏢 Idemia Group
📍 Noida