Organization Overview:

Founded in 2017, SAGOUS Software and Services Pvt Ltd, an IT consulting and product development firm, began its operations in India. We believe in building solutions that revolutionize the way productivity is enhanced in an organization with security, reliability, and scalability. Our unwavering commitment to continuous research and process enhancement empowers us to deliver future-ready applications to clients.

We assure the highest certainty and satisfaction through a profound commitment to our clients, comprehensive industry expertise, and a network of innovation. We are committed to providing our clients with the utmost secure and reliable service. Our goal is to deliver beyond expectations and deliver tangible value to our clients operations at every touch point.

1. As an L2 Security Support Engineer, you will:
- Provide Level 2 operational support for enterprise security infrastructure and security operations.
- Investigate, analyze, and resolve escalated security incidents and operational issues.




- Support enterprise routing technologies and assist with routing configuration changes under the guidance of L3 teams.
- Monitor, analyze, and troubleshoot security logs using Splunk to identify security events and operational anomalies.
- Support and maintain Active Directory (AD) security services and Tanium infrastructure.
- Manage endpoint security solutions, including CrowdStrike, ensuring system health and operational continuity.
- Assist with patch management activities across enterprise environments.
- Develop and maintain automation scripts and leverage REST APIs to improve operational efficiency.
- Support Infrastructure as Code (IaC) initiatives for security infrastructure deployments and configurations.
- Perform root cause analysis (RCA) for recurring issues and implement preventive measures.
- Create and maintain operational documentation, runbooks, and knowledge articles.
- Work closely with L3 engineering teams to resolve comp

📌 Security Support Engineer (Hyderabad)
🏢 SAGOUS
📍 Hyderabad