We are looking for a dedicated and customer-focused Logistics Customer Care Executive to join our team. The ideal candidate should have at least 2 years of experience in the logistics, courier, or transportation industry and be able to handle customer inquiries professionally while ensuring smooth shipment coordination.
Key Responsibilities
- Handle customer inquiries through phone calls, WhatsApp, and email.
- Provide shipment booking, tracking, and delivery status updates.
- Coordinate with courier partners and the operations team for timely shipment movement.
- Resolve customer complaints related to delays, lost shipments, damaged parcels, and delivery issues.
- Follow up on pending shipments and ensure timely resolution.
- Maintain accurate customer records and shipment details in the system.
- Prepare daily reports and update shipment status.
- Ensure a high level of customer satisfaction through prompt and skilled service.
- Communicate with clients regarding shipment documentation and any operational issues.
- Escalate unresolved issues to the concerned department when required.