About Annova:

Annova Solutions partners with companies around the world to strengthen their AI and Machine Learning programs by creating dedicated teams in areas of Machine Learning Services, Medical Coding and Business Services for clients in Healthcare and Financial Services Industries.

Annova Solutions has established a name for itself in the industry with an enviable reputation of being best-in-class: exceptional quality (delivering an accuracy of 99.9 percent for 50 million+ objects) and exceedingly high customer satisfaction (100% client retention rate till date). The company has extensive experience in the field of data annotation & labelling spanning varied data types such as image, audio, video and text. The company has been registering a robust growth of 50 percent YOY since inception.

CEO Vision: Annova Solutions has a laser sharp focus on creating unparalleled value for its clients in US, UK and Australia by linking operational metrics to clients success. Our clients trust us because we deliver a world class experience by combining outstanding talent,



operational rigor and digital transformation.

Responsibilities: -

1. Manage Clients SLAs around productivity, quality, and turnaround time by reviewing daily reports, call barging and note reviews

2. Ensure attendance, shift adherence and daily productivity

3. Become the process expert and resolve complex scenarios and doubts

4. Interact with US clients on daily progress, escalations, exceptions scenarios

5. Proactively look for process improvement opportunities and come up with short term and medium-term solutions

6. Ensure adherence to HIPAA guidelines, company policies, and client compliance requirements.

7. Lead, mentor, and manage a team of Customer Support Executives.

Successful candidate must have: -

1. Strong work ethic, discipline, and attention to details.

2. Strong spoken and written communication skills

3. Ability to work in US shifts

4. US Healthcare voice background is a definite adv

📌 Senior Team Lead (Indore)
🏢 Annova Solutions
📍 Indore