Job Title: Lead Specialist GES Q2C Collections

*Location: Hyderabad, India*

We are looking for a detail-oriented Collection Specialist to join our Credit Management team within Financial Shared Services. In this role, you will be responsible for managing customer collections, reducing overdue receivables, minimizing credit risk, and ensuring healthy cash flow. You will partner with internal and external stakeholders, drive proactive collections activities, support insolvency and insurance processes, and contribute to continuous improvements in global credit management operations.

At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work, benefiting our People, Customers & Communities and driving business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.

Your key responsibilities
- Manage a portfolio of customers by proactively monitoring accounts receivable balances and driving timely collections activities.
- Conduct collection calls,



follow dunning procedures, resolve payment disputes, and reduce overdue receivables.
- Act as a credit insurance and collections specialist, supporting bad debt recovery, insolvency cases, and external collection agencies.
- Assess customer creditworthiness, monitor financial risks, and recommend appropriate credit management actions.
- Serve as the primary point of contact for internal and external stakeholders, providing guidance on credit and collection matters.
- Drive process improvements, maintain accurate documentation, ensure KPI achievement, and support internal controls and compliance activities.

We Bring
- A purpose-led, performance-driven work environment.
- Opportunities to lead complex workplace operations and projects.
- A collaborative culture that values innovation and operational excellence.
- Growth opportunities across functions, sites, and global teams.
- Continuous learning an

📌 Lead Specialist GESC Collections (Hyderabad)
🏢 DSM
📍 Hyderabad