The Epicor Support Specialist provides advanced technical and functional support for Epicor ERP across manufacturing finance supply chain and operations With 5-8 years of hands on experience this person becomes the internal go to expert for issue resolution system optimization and user enablement
Key Responsibilities:
- Epicor System Support Diagnose troubleshoot and resolve Epicor ERP issues across modules eg Finance Production Inventory Sales Purchasing
- User Training Provide guidance documentation and training sessions for end users to improve adoption and reduce recurring issues
- Process Optimization Analyze workflows and recommend system or process enhancements to improve efficiency
- Customization Support Maintain and modify BAQs BPMs dashboards and reports using Epicor tools
- Data Integrity Ensure accuracy of master data perform audits and support data cleanup initiatives
- Upgrade Patch Management Assist with planning testing and deploying Epicor updates patches and new modules
- Cross Functional Collaboration Partner with operations finance supply chain and IT to translate business needs into system solutions
- Vendor Coordination Work with Epicor support or third party consultants when escalations are required
Required Skills Experience:
- 5-8 years of hands on Epicor ERP experience preferably E10 or Kinetic
- Solid understanding of core Epicor modules such as Finance Manufacturing Inventory and Order Management
- Proficiency with BAQs BPMs SSRS reports dashboards and Epicor customization tools
- Solid knowledge of SQL and relational databases
- Experience supporting manufacturing or distribution environments
- Ability to translate business requirements into technical solutions
- Strong communication documentation and problem solving skills
Preferred Qualifications:
- Experience with Epicor Kinetic UI and REST API
- Background in project management or participation in ERP upgrades implementations
- Familiarity with C Power
📌 Epicor Support Specialist (Bangalore Metropolitan Area)
🏢 360 Technology
📍 Bangalore Metropolitan Area
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