Sr. Project Manager

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a solid partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run.



Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description
- Lead Major Incident, Request, Event, Problem, Change, and Knowledge Management processes across MGS DT, ensuring operational excellence, alignment with global standards, and a strong focus on continuous improvement. Handle high-impact incidents within the shift, ensuring timely executive communication and coordination with global resolution teams.
- Drive effective Crisis and Major Incident Management, collaborating with the global team to enhance Ways of Working and align with the evolving Operational Model.
- Enhance stakeholder engagement and operational escalation management across supported regions through structured service reviews, proactive care, and continuous improvement of change and in

📌 Sr. Project Manager 4D (Hyderabad)
🏢 Genpact
📍 Hyderabad