Job Description – Service Head (Pan India)

Location: Hyderabad

Experience: 6–8 Years

Reporting To: Head – Operations

Key Responsibilities

• Lead and manage Pan India after-sales service operations.

• Develop and strengthen the service network across company-owned stores and MBO stores. • Drive warranty management, service quality, and customer satisfaction.

• Ensure availability and planning of spare parts.

• Monitor service KPIs, TAT, warranty costs, and the performance of company-owned stores and MBO stores.

• Conduct technical training and service audits for company-owned stores and MBO stores.

• Implement and maintain service SOPs across all service locations.

• Coordinate with Product, Quality,



and Supply Chain teams to resolve field issues.

Requirements :

• Bachelor's degree in Mechanical, Electrical, or Automobile Engineering.

• 6–8 years of experience in after-sales service, preferably in the EV or automotive industry.

• Robust knowledge of service operations, warranty processes, spare parts management, and managing company-owned stores and MBO stores.

• Excellent leadership, communication, and problem-solving skills. • Willingness to travel across India.

📌 Service Manager (Hyderabad)
🏢 EBG Group
📍 Hyderabad