Program Manager – Last Mile

Location:
Bangalore (HSR Office)

Department:
SriMandir.Store – Fulfilment & Logistics

About AppsForBharat

AppsForBharat (Sri Mandir App) is building beautifully crafted, AI-first consumer experiences that help millions of Indians connect with spirituality and culture. We're backed by Peak XV Partners, Elevation, Fundamentum, and other top-tier investors, and are one of India's fastest-growing Series C consumer-tech companies.

Our flagship product,
Sri Mandir
, is the world's largest platform for Hindu devotees, powering rituals, teachings, personalized recommendations, and a thriving devotional community.

India's $44B devotion economy is still largely offline, and we're bringing structure, accessibility, and meaning to this massive market through technology, logistics, and seamless customer experiences.

Role Overview

We are looking for a
Program Manager – Last Mile
to own the complete post-order customer journey; from order dispatch to successful doorstep delivery. This role is responsible for improving delivery success,



reducing Return to Origin (RTO), optimizing courier performance, and building scalable, data-driven operational processes.

The ideal candidate has robust experience in e-commerce last-mile operations, thrives in a high-volume environment, and enjoys solving complex operational problems using data, technology, and cross-functional collaboration.

Key Responsibilities -

Last Mile Operations
- Own the complete post-order journey from dispatch to successful customer delivery.
- Drive improvements in first-attempt delivery success and overall delivery experience.
- Monitor dispatch timelines and ensure SLA adherence across warehouse and courier operations.

RTO Reduction
- Own and continuously improve Return to Origin (RTO) metrics.
- Analyze key drivers such as COD orders, address quality, courier performance, delivery timelines, and regional trends.
- Design and implement initiatives to proactively reduce RTO.

Cou

📌 Program Manager (Bengaluru)
🏢 AppsForBharat
📍 Bengaluru