Your potential has a place here with TTEC's award-winning employment experience. As a Senior Consultant, Corporate Strategy working hybrid in Hyderabad, India, you'll be a part of bringing humanity to business. #experienceTTEC
What You'll Do -
Looking for an chance to anchor program management and analytics-driven reporting across one of TTEC's fastest-growing global capability hubs? In this senior role you will partner with GCC leadership and global functional stakeholders to drive end-to-end execution of strategic initiatives, build standardized reporting frameworks, and translate operational data into actionable insights for the Executive Leadership Team.
This role is critical to maturing the GCC operating model as we scale capability and headcount in India — anchoring the Hyderabad GCC's program governance and analytics function, and building a foundational Centre of Excellence (COE) for value articulation and process excellence.
You'll report to the VP, Global Capability Center.
During a Typical Day, You’ll
- Lead program governance for cross-functional GCC initiatives — define charters, milestones, RAID logs, and governance cadence.
- Build and own the GCC executive reporting suite — scorecards, OKR dashboards, monthly and quarterly business reviews.
- Drive advanced analytics on workforce, productivity, cost, and capability metrics to inform ELT decisions.
- Establish process improvement playbooks (Lean / Six Sigma principles) and lead continuous improvement projects across functions.
- Partner with global CIO SG&A;, HR, Finance, and functional leaders to align GCC priorities with enterprise strategy.
- Mentor the Business Analyst and build a COE for value articulation and process excellence.
- Establish a standardized GCC executive reporting cadence operational within 60 days of onboarding.
What You Bring To The Role
- 10–13 years of experience in program governance, business operations, or analytics — preferably within a GCC / Global In-House Cente