Highly skilled Salesforce Agentforce Specialist to lead the design,
implementation, and governance of our autonomous AI agents. In this role, you will transform
our customer service, sales, and operations by building intelligent agents that do not just chat,
but actively execute tasks and workflows.
You will bridge the gap between business requirements and technical AI
orchestration leveraging Data Cloud, building accurate prompts, and designing multi-agent
environments while adhering to strict trust and security standards.

Experience: 4+ years of hands-on Salesforce ecosystem experience
(Admin/Developer/Consultant), with at least 1 year of dedicated experience building
AI-driven CRM architectures (Agentforce or Einstein Copilot).
Salesforce Core: Strong understanding of standard automation tools (Flows, Apex,
Lightning Web Components) to support custom Agent actions.
Data Literacy: Solid grasp of Salesforce Data Cloud, data modeling, ingestion, and
vector search strategies.
AI Core Concepts: Deep familiarity with prompt engineering guardrails, LLM reasoning
logic,



and token optimization.
Preferred Certifications
Salesforce Certified Agentforce Specialist (AI-201) (Highly Preferred/Mandatory)
Salesforce Certified AI Associate
Salesforce Certified Platform App Builder or Platform Developer I (PD1)
Salesforce Certified Data Cloud Consultant

1. Agent Design Orchestration
Configure AI Agents: Design and deploy autonomous agents using Agent Studio
utilizing Topics, Instructions, and Actions (TIA) to handle complex business
scenarios.
Action Workflow Integration: Build and connect standard and custom agent actions
by integrating Salesforce Flows, Apex actions, and external APIs.
Multi-Agent Interoperability: Architect agent-to-agent communication protocols and
utilize the Model Context Protocol (MCP) and Agent APIs for cross-platform workflows.
2. Prompt Engineering Grounding
Prompt Architecture: Author, manage, and optimize scalable prompt templates in
Prompt Builder us

📌 Platform Architecture System Professional (Pune)
🏢 Zensar
📍 Pune