- Handle customer queries through phone, email, chat, or support tickets across multiple channels.
- Troubleshoot product or service issues and escalate to the appropriate department when necessary.
- Maintain CRM records and ensure ticket updates, resolutions, and feedback are logged accurately.
- Deliver timely resolutions that align with your company’s service-level agreements (SLAs).
- Represent the brand tone and values in every interaction to build trust and retention.
- Capture customer feedback and pass on insights to product, sales, or tech teams for continuous improvement.
- Contribute to team quality goals by meeting first-response targets, CSAT scores, and resolution rates.
Pay: Up to ₹30,000.00 per month
Application Question(s):
- Are you located in Bangalore