Role & responsibilities

Job Description: Senior Project / Program Manager (Infrastructure & EUS)

The EUS & Data Center Operations Manager (managing 50+ resources) will report directly to you. This role requires a unique leadership profile: someone who enforces strong governance, robust risk control, and strict accountability over team performance, yet executes this through a supportive, collaborative, and empowering approach. You will establish rigorous reporting rhythms, proactively manage operational and project risks, and lead strategic Service Improvement Plans (SIPs) while delivering high-impact Monthly Presentations to executive leadership.

Key Responsibilities

1. Project & Operational Risk Management

Proactive Risk Identification: Establish a robust risk management framework across the entire EUS and Data Center portfolio to identify, log, and analyze technical, operational, and resource risks before they impact service delivery.

Mitigation & Contingency Planning: Develop and execute comprehensive risk response strategies, maintaining an active Risk, Actions, Issues,



and Dependencies (RAID) log.

Business Continuity & Disaster Recovery: Oversee risk-based simulations and governance for Data Center operations, ensuring disaster recovery (DR) plans and backup protocols are robust and compliant.

Compliance & Security Alignment: Partner with InfoSec and Compliance teams to mitigate risks related to endpoint vulnerabilities, data privacy, asset lifecycle compliance, and unauthorized access.

2. Strong Governance & Team Control

Performance Accountability: Establish clear performance baselines and maintain strict control over team deliverables, ensuring the 50+ resources across multiple sites operate with high discipline, consistency, and standard operating procedures.

Supportive Leadership: Foster a collaborative, psychologically safe, and supportive team setting. Balance firm operational control with active mentorship, ensuring team members feel empow

📌 Project/Program manager, Lower Parel (Mumbai)
🏢 Team Computers
📍 Mumbai