Location Flexibility: Multiple Locations in Country
Req Id: 9586
Posting Start Date: 7/14/26
At Fujitsu, we've been driven to create a sustainable world through innovation since 1935. Today, we lead in digital transformation globally with our 130,000 employees across 50+ countries. We empower our diverse community to achieve greatness through career development and opportunities. Explore our internal positions and join us in shaping a brighter future. Thank you for being a part of Fujitsu. We look forward to growing together toward a brighter future.
Exp- 5 to 7 years of overall ServiceNow implementation experience.
Job Summary
We are seeking an experienced ServiceNow Consultant with robust expertise in Customer Service Management (CSM), CSM Portal development,
and IT Service Management (ITSM). The ideal candidate will be responsible for designing, configuring, customizing, and implementing ServiceNow solutions that improve customer experience and streamline service operations.
Key Responsibilities
ServiceNow CSM
- Design and implement ServiceNow CSM solutions based on business requirements.
- Configure Customer Service Management modules including:
- Case Management
- Account and Contact Management
- Consumer Service Management
- Entitlements and Contracts
- Service Operations Workspace
- Knowledge Management
- Configure and optimize Agent Workspace and Customer Service Workspace.
- Implement case routing, assignment rules, SLAs, and escalation processes.
CSM Portal / Service Portal
- Develop and customize CSM Portal and Service Portal components.
- Create custom widgets, pages, themes, and reusable portal components.
- Integrate portal functionality with backe
📌 Senior Technical Consultant- Customer Service Management (Pune)
🏢 Fujitsu
📍 Pune
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