Job Description: Customer Relationship Manager
Company: MapleCloud Technologies
Location: Noida, Uttar Pradesh
Department: Sales and Customer Success
Employment Type: Full-Time
Experience Required: 3–6 Years
About MapleCloud Technologies
MapleCloud Technologies is an enterprise software and cybersecurity solutions company delivering advanced products for Security Information and Event Management, Network Monitoring, IT Service Management, Zero Trust Network Access, Web Application Security, Privileged Access Management, and other enterprise IT requirements.
Our product portfolio includes EventShield, MCTNMS, MCTEMS, MCTZyntra, MapleWAF, MCTPAM, MapleDoc, MapleLearn, MCTHRMS, and Access Watch.
Built in India. Engineered for Enterprise Software.
Position Overview
MapleCloud Technologies is looking for an experienced and customer-focused Customer Relationship Manager to manage relationships with enterprise customers, partners, system integrators, and key stakeholders.
The selected candidate will act as the primary point of contact for assigned customers and will be responsible for customer satisfaction, account coordination, issue resolution, renewals, upselling opportunities, and long-term relationship development.
The role requires strong communication, coordination, and problem-solving skills, along with a basic understanding of enterprise software, cybersecurity, networking, and IT infrastructure solutions.
Key Responsibilities
- Develop and maintain solid, long-term relationships with existing customers, channel partners, and system integrators.
- Serve as the primary point of contact for customer enquiries, service requests, escalations, and commercial discussions.
- Understand customer requirements, business objectives, technical environments, and future technology needs.
- Coordinate with sales, presales, technical support, implementation, product, and finance teams to ensure timely delivery of customer commitments.
- Conduct regular customer meeting
📌 Customer Relationship Manager (Noida)
🏢 MCTS
📍 Noida