Role Overview:
- Manage day-to-day operations of the Dispatch, including calls, emails and scheduling support for Canadian client.
- Provide 24/7 back-office support from India to ensure continuous operational coverage
- Facilitate timely dispatch and real-time monitoring of field staff across various locations in Canada
- Ensure smooth, accurate, and uninterrupted service delivery through efficient coordination
- Support service-level objectives by maintaining strong communication and operational oversight
- Work closely with client-facing teams to align dispatch operations with service expectations

Dispatcher’s Responsibilities:
- Dispatch & Scheduling Support: Manage and coordinate dispatch centre operations, ensuring timely and effective scheduling of field staff in alignment with service requirements across Canadian client sites.
- 24/7 Back-Office Operations: Provide continuous support from India to monitor and assist field operations, enabling real-time communication and problem-solving.
- Customer Service: Deliver skilled, courteous, and efficient customer service.



Respond promptly to inquiries with accurate information and maintain high service standards.
- Communication & Coordination: Route relevant information to internal departments and external locations via Action Requests. Maintain proactive communication to support operational continuity.
- Operational Knowledge: Continuously develop and maintain a comprehensive understanding of Glen Group’s operations, services, and protocols.
- Prioritization & Accuracy: Handle multiple tasks and job duties by priority, ensuring timely and accurate execution with a focus on quality and compliance.
- Policy Compliance: Ensure all verbal and written communications adhere to company policies and procedures, and are factually accurate.
- Information Management: Stay updated with internal communications including emails, memos, SOPs, and team meetings to ensure alignment with company protocols.
- Professional Tel

📌 Security - Dispatcher (Sahibzada Ajit Singh Nagar)
🏢 Glen Group of Companies
📍 Sahibzada Ajit Singh Nagar