Key Responsibilities
- Counsel patients regarding consultations, surgeries, and treatment packages.
- Generate and qualify leads through follow-up calls.
- Convert enquiries into appointments, hospital visits, and IP (In-Patient) admissions.
- Follow up with patients regularly to improve conversion rates.
- Maintain accurate patient records and update CRM on a daily basis.
- Coordinate with doctors, front office, and operations teams for seamless patient care.
- Address patient queries professionally and provide appropriate guidance.
- Ensure timely follow-up of missed calls, enquiries, and pending leads.
- Achieve monthly targets.
Target Responsibilities
- Achieve monthly lead generation targets.
- Meet appointment booking and patient conversion targets.
- Increase OPD and IP conversions.
- Maintain high follow-up and conversion ratios.
- Ensure timely CRM updates and daily reporting.
Experience
- 2-5 years of experience in Telecalling, Patient Counselling, Healthcare BPO, Hospital Call Centre, Medical Sales, or Customer Support.