Love solving problems and talking to customers?
Zotel a fast-growing hospitality SaaS platform is looking for a Customer Success Associate to own support and improve customer experience across 1000+ properties.
Role & responsibilities - What youll do:
- Handle customer queries over WhatsApp, calls, and central support inbox
- Solve issues end-to-end (bookings, pricing, system usage, etc.)
- Coordinate with internal teams (product, tech, onboarding) to resolve problems
- Identify repeat issues and improve flows, docs, and processes
- Ensure fast responses and high customer satisfaction
Preferred candidate profile
- 3 to 6 years experience in support / operations / customer success
- Strong communicator (clear, fast, and helpful)
- Comfortable handling calls, chats, and escalations
- High ownership you like fixing problems, not just responding
- Able to work in a fast-moving, slightly unstructured workplace
- Prior startup / SaaS / travel experience is a plus
Why join:
- High ownership role youll shape how support works at scale
- Work closely with founders and core team
- Opportunity to grow into a larger team lead role