About us:

We are proud to provide advanced custom automation solutions to some of the Biggest MNCs.
We MB ENTERPRISE, take this opportunity to introduce ourselves as pioneers in the field of ENTRANCE & LOADING BAY AUTOMATION SYSTEMS. We are proud to provide advanced custom automation solutions to some of the Biggest MNCs, Automobile & Construction Companies, Airports and Hospitality entities in India. Representing World finest and reputed Automation and Loading Bay Solution Companies as our principal suppliers and solution providers.

Job Title: Service Coordinator
Location: Gurugram
Department: Service

Job Summary:

The Service Coordinator Team Lead is responsible for overseeing the daily activities of the service coordination team, ensuring that customer service operations run smoothly and efficiently. The role requires a energetic leader who can manage a team of service coordinators,
optimize processes, and provide exceptional service to customers. The Service Coordinator will also be involved in resolving customer issues, improving team performance,



and ensuring that services are delivered in accordance with organizational standards and client expectations.

Key Responsibilities:

Coordinate and prioritize service requests, ensuring timely and effective resolution of customer issues and inquiries.
Monitor team performance and implement strategies to enhance productivity, quality, and efficiency.
Provide training, coaching, and ongoing support to team members to ensure continuous professional development.
Serve as the primary point of escalation for complex customer issues, ensuring resolution and customer satisfaction.
Oversee the scheduling of service technicians or resources, ensuring that appointments and jobs are organized efficiently.
Collaborate with other departments(e.g., technical support, sales, logistics)to ensure smooth coordination of service activities.
Track key performance metrics, including response times, resolution times, and customer satisfac

📌 Service Coordinator (Gurugram)
🏢 M B Enterprise
📍 Gurugram