Receive and manage inbound maintenance tickets from tenants
Triage issues, gather owner approvals before dispatching work
Coordinate scheduling with our on-ground maintenance tech and third-party vendors
Onboard current vendors — collect W9s, insurance certificates, and set up in our system
Follow up on open work orders until closed
Keep property owners updated on repair status
Available for after-hours calls when urgent maintenance issues arise (emergencies, lockouts, no heat, flooding)
Tenant Application Processing
Review incoming rental applications for completeness
Run background and credit checks using our screening tools
Contact references (previous landlords, employers) by phone and email
Call prospective tenants to verify information and answer questions
Prepare application summaries and submit recommendations to the property manager for final approval
What We're Looking For
1–2 years experience in property management, customer service, or a similar coordination role
Strong English communication — written and spoken (you'll be calling US-based references and tenants)
Highly organized, able to manage multiple open tickets simultaneously
Comfortable working US business hours (CST)
This is an on-call role — occasional after-hours availability is required for urgent situations
Experience with property management software a plus (AppFolio, TenantCloud, ClickUp)
Self-starter — we're a small team, you'll have autonomy and accountability
Please reply with Subject " Aaj ka din" and with a 1 minute intro video. Looking for serious people who are looking for growth and stability.
About Us
Verma & Associates is a growing property management company based in Northwest Arkansas, currently managing 230+ residential doors across Benton and Washington County. We're a small, tight-knit team that runs lean and moves fast.