Position Background: Technical Support - Proficient will be responsible for providing remote technical support, maintaining the integrity of clients overall technological infrastructure, and delivering exceptional service that improves customer satisfaction, and maximizes customer retention.

Job Duties (including but not limited to):

• Deliver Level 2 Technical Support for Desktops, Laptops, Servers, Peripherals, and Endpoint devices across the organization

• Own and resolve Service Desk escalations within defined SLAs, minimizing dependency on L3 teams

• Provide advanced troubleshooting of hardware, operating systems, applications, and network connectivity issues

• Provide reliable onsite and remote support, ensuring minimal business disruption

• Install, configure, and support Windows 10/11 systems in enterprise environments

• Execute OS builds, upgrades, patching cycles, and routine system maintenance

• Administer Google Workspace (G Suite) including Chromebook enrollment, policy enforcement, user/device management, and application deployment via Admin Console

• Deploy,



manage, and troubleshoot applications using Intune, JAMF and Mosyle

• Manage printer deployments using Papercut and Printer Logic

• Administer Active Directory and Azure AD users, devices, groups, and access permissions

• Support MFA, VPN, and secure remote access services

• Prepare, image, deploy, refresh, and replace end-user devices

• Perform break/fix diagnostics and coordinate hardware repairs with vendors

• Maintain accurate asset tagging, inventory, and software licensing records

• Ensure complete incident documentation, adherence to SOPs, and process compliance

• Collaborate closely with L3 Engineering, Infrastructure, Security, and Network teams on escalations and projects

Must-Have Technical Skills:

• Solid hands-on experience with Windows 10/11 and Windows Server • Proven working knowledge of Intune, SCCM, Endpoint Manager, Jamf, and Group Policy

• Solid experience

📌 Tech Support-Engineer (Navi Mumbai)
🏢 Inspiroz It Services
📍 Navi Mumbai