As a Senior Analyst in the Product Solutions team, you will lead small to medium-scale implementations from discovery through delivery handover, specifically focused on payment products such as Retail Credit Cards, Corporate Credit Cards, DCMS (Debit Card Management System), PCMS (Prepaid Card Management System - Domestic and Forex), Rewards, and Fleet solutions. You will work directly with clients and internal teams to perform gap analysis, define product solutions, and ensure that final delivery aligns with the agreed requirements. The role offers a mix of solutioning, documentation oversight, and product collaboration.
Key Responsibilities
*Lead End-to-End Implementations:*
- Own the full lifecycle of small to medium-scale payment product implementations — from requirement discovery to solution definition and final delivery handover — with direct client impact.
*Perform Strategic Gap Analysis:*
- Identify gaps between client expectations and platform capabilities,
and work cross-functionally to shape feasible, scalable solutions that uphold product integrity within the payments domain.
*Cross-Functional Collaboration:*
- Partner with product, engineering, delivery, and compliance teams to co-create integrated solutions — bridging business and technical worlds.
*Drive Documentation Excellence:*
- Create and review detailed BRDs (Business Requirement Documents), workflows, and interface specifications to ensure shared understanding and alignment across stakeholders.
*Ensure Solution Integrity:*
- Own the delivery sign-off process — ensuring the implementation is consistent with the designed solution and client expectations.
*Influence Product Evolution:*
- Act as the voice of the client within the organization. Surface recurring patterns, feature requests, and process challenges to the product team to help steer product strategy.
*Solve Global-Scale Prob
📌 Senior Business Analyst (Chennai)
🏢 M2P
📍 Chennai
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