Acts as the owner of the job file and has responsibility for creating and updating of shipping documents and Customer Invoices in the system.

Job Description

The SCM Specialist (JL2) will be responsible for execution of supply chain operations across 3PL/4PL processes, reporting, and customer interactions. The role requires solid focus on accuracy, SLA adherence, and effective communication with stakeholders.

You will be Responsible for:
- Executing end-to-end SCM operational activities, including milestone tracking, reporting, validation, and exception handling.
- Ensuring the accuracy and timeliness of daily, weekly, and monthly deliverables (PO trackers, KPI reports, customer updates).
- Supporting high-volume, multi-client operations while adhering to SLAs and process guidelines.




- Supporting operational activities across 3PL/4PL workflows, including vendor coordination, shipment tracking, and data validation.
- Ensuring accurate tracking of milestones and reporting of shipment status.
- Handling transactional activities across reporting, documentation, and visibility processes.
- Managing customer queries, follow-ups, and basic escalations with ownership.
- Ensuring the quality and timeliness of customer responses.
- Preparing operational reports with high data accuracy.

Qualifications
- Graduate with 3 5 years of experience in SCM/logistics/shared services
- Experience in customer interaction roles preferred

📌 Lead Logistics customer experience (Chennai)
🏢 APM Terminals
📍 Chennai