Ecommerce Operations Manager

Job Type: Full-Time
Location: Remote (India)

About the Role

We are looking for an experienced Ecommerce Operations Manager to oversee the operational functions of a fast-growing ecommerce business. This is a hands-on role focused on ensuring smooth day-to-day business operations while supporting the growth and performance of the ecommerce platform.

The ideal candidate will have strong experience in inventory management, supply chain coordination, order fulfilment, customer operations, and business systems. In addition to operational responsibilities, you will also work closely with ecommerce, marketing, technology, and design teams to support website performance, product launches, and business initiatives.

If you enjoy solving operational challenges, improving processes, and working in a fast-paced ecommerce setting, we'd love to hear from you.

Key ResponsibilitiesOperations & Supply Chain
- Manage day-to-day business operations and ensure operational efficiency.
- Oversee inventory planning, stock control, and inventory accuracy.




- Coordinate with suppliers, vendors, and logistics partners.
- Monitor stock replenishment and product availability.
- Manage procurement activities and purchase order coordination.
- Improve operational workflows and implement process improvements.
- Develop and maintain Standard Operating Procedures (SOPs).

Order Fulfilment
- Oversee the complete order lifecycle from order placement to delivery.
- Monitor order processing and fulfilment performance.
- Resolve operational issues related to deliveries, returns, and refunds.
- Ensure service level agreements (SLAs) are consistently achieved.

Customer Operations
- Manage customer escalations related to orders and fulfilment.
- Work closely with customer support teams to improve the post-purchase experience.
- Analyse recurring issues and implement long-term solutions.

Systems & Reporting
- Manage inventory, ERP, CRM, OMS, WMS, and other operational

📌 E-commerce Operations Manager (India)
🏢 Gangdev Mashru
📍 India