Role & responsibilities

NOC Operations Management
- Lead and manage 24x7 NOC operations to ensure continuous monitoring of infrastructure, networks, and systems.
- Oversee monitoring of servers, network devices, storage systems, and applications.
- Ensure quick identification, troubleshooting, and resolution of operational incidents.

Team Leadership
- Manage and mentor NOC engineers and shift leads, ensuring operational efficiency and team development.
- Define shift structures, operational processes, and escalation procedures.
- Conduct regular training and performance reviews for NOC team members.

Incident & Escalation Management
- Act as the primary escalation point for critical incidents and outages.
- Ensure timely resolution of incidents and minimize service disruption.
- Lead root cause analysis (RCA) and ensure corrective and preventive actions are implemented.

Data Centre & Infrastructure Oversight
- Monitor and manage data centre infrastructure components, including servers, networking equipment, storage, and virtualization platforms.




- Coordinate with infrastructure, security, and engineering teams to maintain system availability.

SLA & Service Delivery Management
- Ensure adherence to Service Level Agreements (SLA) and operational KPIs.
- Track performance metrics and drive improvements in service delivery.
- Handle escalations related to customer environments and ensure timely communication.

Enterprise Customer Support
- Support enterprise customers and large-scale infrastructure environments.
- Provide regular updates to internal stakeholders and customers during major incidents or outages.

Automation & Process Improvement
- Identify opportunities for automation in monitoring, alerting, and incident response processes.
- Drive continuous improvement initiatives to improve operational efficiency.

Reporting & Compliance
- Prepare operational reports, incident reports, SLA reports, and performance dashboards.
- Ensure compliance with internal poli

📌 Noc Manager (Bengaluru)
🏢 Zybisys Consulting Services
📍 Bengaluru