EUC Support Manager
- Experienced EUC Support Manager specializing in end-user support, IT service delivery, and team leadership.
- Prospect to be one of our first team members in Woolworths Group India in Bangalore

*Woolworths Group India is partnering exclusively with Zinnov Group to recruit for this position.*

About the role

To provide support excellence, service availability and performance for all End User Computing devices for the Woolworth Group. Provide face to face and remote technical experience and resolution for user computing devices, whilst working closely with Product Owners for the supportability of user devices and needs Management of Tech Centres across all our office sites in Australia, including incident & problem management whilst working with Product Owners and Support Teams for resolution

What you'll do
- Managing all aspects of a team of End User Computing Technicians to ensure they provide a high quality customer experience to all users
- Appropriate escalation of staff issues to ensure an outcome that aligns with WW ways of working




- Setting of department priorities in line with team member (customer) and Group IT requirements
- Relationship management with the leadership teams of the local support offices
- Managing high severity or long running incidents and problems to minimise impact to the business
- Providing local knowledge, guidance and resources to national projects.
- Providing quick response to local IT infrastructure problems, resolving access issues and liaising with partners for provision of Wireless/LAN/WAN resolutions.
- Work closely with Product Owners on the supportability of EUC devices, Network capability and user requirements
- Assisting with the setting and maintaining of departmental strategies, budgets, best practice processes and KPIs
- Liaising with vendors ensuring that consistency of service and price competitive solutions are provided
- Management and reporting of staff resources including yearly appraisa

📌 EUC Support Manager (Bengaluru)
🏢 Woolworths Group International
📍 Bengaluru