Key Responsibilities
- Handle inbound and outbound calls to prospective students and parents.
- Counsel students on courses, eligibility criteria, admission process, fee structure, and career opportunities.
- Follow up on leads generated through digital campaigns, walk-ins, events, and referrals.
- Convert inquiries into admissions by maintaining regular communication with prospective candidates.
- Schedule counselling sessions, campus visits, and interviews where applicable.
- Maintain accurate records of all leads, interactions, and admission status in the CRM.
- Coordinate with the admissions, academic, and finance teams to ensure a seamless admission process.
- Address queries and resolve concerns in a professional and timely manner.
- Meet daily, weekly, and monthly calling and admission targets.
- Prepare and submit daily activity reports and admission conversion reports.
- Participate in admission drives, education fairs, and promotional events as required.

Qualifications




- Graduate in any discipline (preferred).
- Diploma or certification in Sales, Customer Service, or Counselling is an added advantage.

Experience
- 0–3 years
of experience in tele calling, customer service, sales, or admission counselling.
- Experience in the education, EdTech, or training industry will be preferred.

Required Skills
- Excellent verbal communication skills in English and the local language.
- Strong counselling and persuasion abilities.
- Customer-focused approach with good listening skills.
- Ability to build rapport with students and parents.
- Proficiency in MS Office and CRM software.
- Strong follow-up and negotiation skills.
- Ability to work under pressure and achieve admission targets.
- Positive organizational and time management skills.

📌 Tele caller (Delhi)
🏢 Max Healthcare
📍 Delhi