Key missions of the position:
- Monitor and validate the conformity of products / processes in production
- Customer interface for Quality issues (current production) with customers sites
- Ensure that the quality System is respected
- Coach site managers to achieve customer satisfaction for Quality
- Ensure that Quality KPIs targets are met
- Ensure the full deployment of group Quality strategy within the site

Ensure QMS/IRIS certification at site.

Main responsibilities:
- Represent Customer within Wabtec on Quality matters (Communication / Escalation) > voice of customer inside the plant
- Promote Quality & Safety Culture at site.
- Develop and coordinate the site Quality Improvement plan following guidelines from Group and Activity
- Contribute to the implementation of WMS methodologies in the site
- Monitor and Improve Quality Performance Indicators(KPI’s) of site
- Ensuring the implementation of Quality VSM
- Regular visit at customer site to understand the VOC and implement the actions accordingly.
- Manage Incidents (0 Km, Logistic and warranty)



Internally and with Customer
- Ensure that reactivity to treat customers’ issues is respected:
- - 48 hrs for containment activities
- - 10 days for analysis and action plans definition
- - 30 days for learning and sharing
- Conduct Process / Product / LPA/ System Audit /QMS/IRIS audit periodically and improve accordingly.
- Ensure that projects are launched according APQP steps .
- Leading Quality gates from quality site for recent projects.
- Follow up the Quality of major product/process changes within the sites.(ECR/ECO process)
- Ensure the escalation of major quality & safety issues to B&S; division, if necessary
- Improve the skill of the team like- root cause analysis, problem solving etc.
- Support & Guide the SQA team to Manage inspection controls, Quality Incidents to secure the production lines
- Ensure the reliability of the quality data, using WIM (Wabtec Incidents Management) data base
- Make sure that cu

📌 Deputy General Manager Quality (Rohtak)
🏢 Wabtec
📍 Rohtak