Technical Skills:
- Excellent MS Office skills MS Excel, Power Point, Excel Macros and E Mail Drafting
- Good Typing Speed of 35 WPM with >=95% accuracy
- Excellent Communication skills – to attend Client Calls, Onshore Training etc
Process Skills:
- Good and sound knowledge of Capital Market Concepts – US Stock Market
- Expert Knowledge on Processing/Quality check of Cash Management Transactions of Securities – Receipts, Disbursements, High Value securities processing, Verification, analyzing documents and providing Updates to Brokerage Advisors of their requests.
- Sound knowledge on Review and Verification process of Cash management activities of Advisors
- Analytical skills on improving quality and should have good knowledge on RCA analysis.
- Should have experience of processing/quality check in high level transactions process.
- Reports making, Escalation Handling , Process Update sharing, Incident report,
Corrective and preventive measures.
- 100% Accurate work required as Errors will have Financial impacts from Client and their Customer side.
Behavioral Skills:
- Strictly US Shift Working Hours – should be flexible to do Over Time duty if required.
- Punctual and adherence to attendance and Leaves
- To report to Team Lead and follow the Instructions and the HR Policies as per Company
Preferred candidate profile
- Education: 12 + 3 Degree Education is mandatory B Com, BBA and BBM Graduates preferred, however Candidate with positive work experience (similar BPO field and domain) but with other Specialization will also be looked into.
- Additional Certification on Stock Market Subjects is added advantage.