Managing training in customer service domain (voice & non-voice processes). Reviewing training materials, designing KRAs & working with ops to enhance training quality. Developing training materials, SOP & preparing training reports & dashboards.
Required Candidate profile
5-6 yrs training exp in a managerial role, 10+ yrs exp in process training (Inbound, Outbound & Non-Voice process). Robust CS/Telecom/Travel/eCommerce exp (Domestic & International process exp)
📌 Sr Manager (Navi Mumbai)
🏢 Ziphertech
📍 Navi Mumbai
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