- Handle customer inquiries related to bookings, shipments, documentation, and delivery status.
- Coordinate with shipping lines, overseas agents, freight forwarders, and internal operations teams.
- Manage export/import shipment processes including booking confirmation, documentation, and tracking.
- Provide regular shipment updates to customers and resolve operational issues promptly.
- Bill of Lading (B/L)
- Commercial Invoice
- Packing List
- Shipping Instructions
- Arrival Notices
- Follow up with customers regarding pending documents, payments, and shipment requirements.
- Maintain accurate customer records and update shipment details in ERP/TMS systems.
- Handle customer complaints professionally and provide effective solutions.
- Coordinate with sales, operations, and finance teams for smooth service delivery.




- Monitor shipment milestones and ensure adherence to customer service standards.
- Support customer retention through proactive communication and relationship management.

Pay: ₹400,000.00 - ₹600,000.00 per year

Application Question(s):
- Do you have experience in Shipping/NVOCC/FFD Industry?
- Do you have experience in customer support?
- Please mention your current location?
- Are you fine to attend F2F Interview at Tuticorin?
- Please mention your current Salary?
- Please mention your expected salary?
- Please mention your notice period?

Work Location: In person

📌 Customer Service (Thoothukudi)
🏢 greenclover
📍 Thoothukudi