Key Responsibilities
- Provide L1 technical support for desktops, laptops, printers, and mobile devices.
- Install, configure, and troubleshoot Windows operating systems and Microsoft Office applications.
- Handle user account management, password resets, and access requests (Active Directory/Microsoft 365).
- Diagnose and resolve hardware, software, and basic network issues.
- Log, track, and resolve incidents using ITSM tools (ServiceNow, Jira, etc.).
- Configure and support email clients (Outlook) and Microsoft Teams.
- Install and update software, drivers, and security patches.
- Escalate complex issues to L2/L3 support teams when required.
- Maintain IT asset inventory and documentation.
- Follow IT security policies and ensure compliance with organizational standards.

Required Skills




- Valuable knowledge of Windows 10/11 and Microsoft Office 365.
- Basic understanding of Active Directory and Microsoft 365 administration.
- Knowledge of LAN/Wi-Fi, VPN, TCP/IP, and printer troubleshooting.
- Experience with ticketing tools such as ServiceNow, Jira, or Remedy.
- Basic hardware troubleshooting for desktops and laptops.
- Strong communication, customer service, and problem-solving skills.

Preferred Qualifications
- Bachelor's degree or Diploma in Computer Science, IT, or a related field.
- Certifications such as CompTIA A+, Microsoft Certified Fundamentals, or ITIL Foundation are an advantage.

📌 End User Support (Vadodara)
🏢 Innova ESI
📍 Vadodara