Roles and Responsibilities :
- Manage debt recovery processes to ensure timely payment from customers.
- Identify and resolve customer queries related to billing, payments, and account discrepancies.
- Develop strategies for improving collection rates and reducing delinquencies.
- Maintain accurate records of all interactions with customers.
Job Requirements :
- 0-5 years of experience in a similar role or industry (BPO/Call Centre).
- Solid understanding of collections process and procedures.
- Excellent communication skills with ability to handle high-pressure situations.
- Proficiency in using CRM software for tracking customer interactions.