Assistant Customer Service Manager (Bengaluru South)

Assistant Customer Service Manager (Bengaluru South)

13 Aug
|
World On A Plate
|
Bengaluru South

13 Aug

World On A Plate

Bengaluru South

Assistant Manager – Goldrush Sports Coffee

Fuel Your Performance. Lead the Future.

Goldrush Sports Coffee is India’s performance coffee brand, built for athletes, professionals, runners, golfers, gym-goers, and anyone who believes that what you fuel your body with matters.

We’re not looking for someone to simply manage a café. We’re looking for an energetic leader who can inspire people, create memorable customer experiences, and grow into someone capable of leading multiple stores as Goldrush expands across India.

The Role

As an Assistant Manager, you will be the face of Goldrush Sports Coffee. You will lead by example, create an exceptional customer experience, motivate your team, and ensure every guest leaves feeling better than when they walked in.

Your personality, communication skills, and leadership ability matter more to us than years of experience.

Key Responsibilities

Customer Experience

* Deliver exceptional hospitality every single day.

* Build genuine relationships with customers and members.





* Learn customer names and preferences to create a personal experience.

* Resolve customer concerns with confidence, empathy, and professionalism.

* Ensure every customer leaves wanting to return.

Team Leadership

* Lead every shift with energy, discipline, and positivity.

* Coach, motivate, and develop baristas and team members.

* Build a culture of accountability, teamwork, and continuous improvement.

* Conduct daily team briefings and maintain high standards of grooming, service, and professionalism.

* Lead from the front and inspire others through your actions.

Communication & Community

* Be a passionate ambassador for the Goldrush brand.

* Confidently explain our functional coffees, protein shakes, super drinks, and performance-focused menu.

* Engage with athletes, runners, golfers, fitness communities, and corporate customers.

* Support and help lead community events including Goldrush 5K runs, sports screenings, product l

📌 Assistant Customer Service Manager (Bengaluru South)
🏢 World On A Plate
📍 Bengaluru South

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