- Manage end-to-end customer relationship activities from booking to possession.
- Coordinate with customers for agreements, registration, possession, and other post-sales formalities.
- Follow up with customers for pending payments, documentation, and home loan processes.
- Coordinate with internal departments such as Sales, Accounts, Legal, Finance, and Projects to ensure seamless customer service.
- Address customer queries, complaints, and escalations professionally while maintaining high customer satisfaction.
- Prepare and maintain customer records, payment schedules, demand letters, receipts, NOCs, and other documentation.
- Maintain accurate data in CRM/ERP software and generate daily, weekly, and monthly MIS reports.
- Ensure compliance with company policies and applicable RERA guidelines.