Job Description:

The Lead – Payments, Card Operations & Projects is responsible for managing end-to-end payment and card operations while driving strategic projects, process improvements, and operational excellence initiatives. The role ensures seamless transaction processing, regulatory compliance, risk management, client coordination, and successful delivery of business and technology projects related to cards and payments.

Key Responsibilities:

Payments & Cards Operations
- Oversee daily operations related to debit cards, credit cards, prepaid cards, and digital payment channels.
- Ensure timely processing, reconciliation, settlement, dispute management, and chargeback handling.
- Monitor transaction processing performance and service-level agreements (SLAs).
- Manage card lifecycle activities including issuance, activation, replacement, renewal, and closure.
- Coordinate with payment networks, processors, banks, and external vendors to resolve operational issues.
- Ensure operational controls are maintained to minimize financial and reputational risks.




- Monitor fraud trends and collaborate with risk and compliance teams to implement preventive controls.
- Handle escalations related to customer complaints, transaction failures, and operational incidents.

Projects & Change Management
- Lead strategic initiatives and projects related to payments, cards, digital banking, and operational transformation.
- Manage project planning, requirement gathering, stakeholder communication, execution, testing, and implementation.
- Coordinate with technology, product, operations, compliance, and external partners to deliver project milestones.
- Drive automation and process optimization initiatives to improve efficiency and customer experience.
- Support recent product launches, payment platform upgrades, network mandates, and regulatory changes.
- Track project risks, dependencies, budgets, and timelines while ensuring successful delivery.

Governance, Risk & Compliance
- Ens

📌 Module Lead – Payments, Card Operations (Gurugram)
🏢 IDBI Intech
📍 Gurugram