At CloudEagle, we embrace diversity and foster an inclusive environment that values every individual. Were committed to equal prospect and fair treatment, fueling innovation.
Key Account Manager
Department :
Business Operations
Location :
India
Min. Experience (Yrs):
2
Company description
CloudEagle helps finance, operations IT teams save on software spend and helps streamline the renewal and buying process. We have helped several companies save 10-30% on their software spend and hundreds of hours renewing and buying apps.
Job description
As a member of the CloudEagle team, you will play a pivotal role in driving customer goals, product utilization, and revenue expansion. Your focus will be on ensuring customer engagement, success, retention, renewal, and growth while managing overall account relationships. The ideal candidate possesses exceptional interpersonal and communication skills, is passionate about customer advocacy, and has a proven track record in scaling Customer Success/Support functions for Enterprise SaaS startups.
Shift timing- 6:30 PM to 3:30 AM IST
Responsibilities
- Own Accounts: Manage assigned customer accounts, ensuring top-notch service, satisfaction, and long-term retention.
- Customer Handling: Build and maintain strong relationships with customers, proactively addressing their concerns and ensuring a seamless experience.
- The Account Manager (AM) will independently manage onboarding and implementation activities, ensuring smooth customer transition and successful execution
- Solutioning: Understand customer pain points and provide tailored solutions by leveraging CloudEagle s offerings effectively.
- Driving Product Adoption: Educate customers on CloudEagle s features and best practices to maximize product adoption and customer success.
- Report to Leadership: Regularly update leadership on account status, customer health, and engagement metrics with detailed reports.
- Reporting: Analyze key performance indi