Seller Performance Management
- Track and maintain performance metrics such as overall conversion rates and promised delivery date (PDD) performance weekly.
- Monitorseller-wise performance against predefined targets.
- Identify trends, gaps, and areas for improvement in seller performance and recommend actionable solutions.
- Stay updated on best practices in performance monitoring and analytics to drive continuous improvement.
- Collaborate with internal teams to define and update seller-specific performance targets.
Performance Analytics & Reporting
- Prepare detailed performance reports, highlighting key insights and actionable recommendations.
- Continuously track progress toward these targets and provide regular updates to stakeholders.
Operational Process Improvement
- Identify and resolve operational bottlenecks impacting order processing, dispatch, and delivery.
- Collaborate with internal teams to optimize workflows
Consultative Seller Engagement
- Conduct performance review meetings with sellers to discuss growth opportunities and operational efficiency.
- Provide guidance on courier selection, route optimisation & other operational support.
Relationship Management
- Serve as the primary point of contact for assigned sellers to address queries and escalations.
- Build long-term, trust-based relationships to improve seller retention and loyalty.
Requirements:
• Operational Excellence: Proven ability to manage and resolve NDR cases efficiently while maintaining accurate records and documentation.
• Analytical Skills: Proficiency in analyzing performance metrics and identifying trends or areas for improvement.
• Communication Skills: Robust ability to coordinate and follow up with multiple stakeholders, including KAMs and courier POCs.
• Attention to Detail: Highly organized with the ability to ensure timely and accurate reporting and tracking.
• Proactivity: Ability to identify and flag operational challenges proactive